Senior Customer Operations and Success Specialist

Role Overview

As a Senior Customer Operations and Success Specialist, you will oversee complex billing operations across the EMEA region, driving operational excellence, customer satisfaction, and continuous process improvement.

What You Will Do

You will serve as a key escalation point for critical customer issues, partner closely with cross-functional teams, and support strategic initiatives that enhance the customer experience while ensuring efficient and scalable billing operations.

Why It Might Be a Fit

If you’re driven by the itch to make things better – a product, a process, a career – you’ll fit right in.

Requirements

• Bachelor’s degree in Business, Finance, Operations Management, Accounting, or a related field, or equivalent professional experience.
• 3-5 years of experience in billing operations, financial operations, customer operations, or a related field.
• 1-2 years of experience leading, supervising, mentoring, or managing operational teams.