Role Overview
A Customer Success Manager is a strategic and supportive partner for our customers at every stage of the account cycle process. They’re focused on building loyalty to ensure long-term client retention by addressing customer issues, scheduling training, presenting tangible ROI throughout the journey, sharing new product information, and maximizing account value through upsells and renewals.
What You Will Do
Own the customer’s renewal, usage, and adoption of Kenect product features. Identify, strategize and execute account expansions, feature upsells and cross-sales. Promote maximum value of the product, identify new opportunities to ensure growth attainment.
Why It Might Be a Fit
We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer.
Requirements
- 2+ years of Customer Success experience in a SaaS or software company.
- Driven, self-motivated, enthusiastic and with a “get things done” attitude
- Ability to manage a large portfolio of clients with amazing task and time management
- A+ organization skills
- Experience upselling and expanding a book of business
- Experience carrying a retention and upsell monthly quota
- Results-driven mentality, with a bias for speed and action
- Knowledge of Salesforce is a plus
- Automotive and/or Powersports knowledge is a plus!
Benefits
- Health, Dental, Vision, Life & Disability Insurance
- Paid birthday off
- Onsite gym
- Breakroom full of snacks and drinks
- Convenient location next to freeway entrance/exit
To apply for this job please visit kenect.breezy.hr.
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