Customer Success Manager – Video Games – Remote

Keywords Studios is seeking a Customer Success Manager to drive product adoption and support customer retention and growth across a portfolio of mid-market clients in the video games industry.

Requirements

• 3+ years of experience supporting Game Industry customers
• Experience managing 30–40 SMB and mid-market customers simultaneously
• Strong team player with high EQ and a customer-obsessed mindset
• Strong critical thinking, problem-solving, and project management skills
• Commercial awareness and business creativity, with a process-driven and execution-oriented approach
• Data-driven mindset with high attention to detail and ability to act as a trusted advisor for customers
• Ability to work through ambiguity and adapt quickly in a fast-paced, growing, and deadline-driven environment
• Excellent written and verbal communication skills
• Self-motivated and able to operate effectively in a remote environment
• Willingness to travel as required

Benefits

• Equal Opportunities Policy
• Flexible recruitment process