Customer Experience Associate

Role Overview

The Customer Experience Associate operates as the customer’s concierge, providing best-in-class service to all customers and clients. They wear multiple hats and support the business’ needs across all departments.

What You Will Do

Primary responsibilities include greeting customers, providing customer service, supporting the Client Advisors, completing cashier responsibilities, and executing action plans.

Why It Might Be a Fit

The ideal candidate is a strong communicator, team-player, and self-starter with personal characteristics such as being personable, welcoming, energetic, and having consistent positive energy.

Requirements

• 1+ year(s) experience in a retail sales position
• 1+ year(s) in customer service roles, preferred but not required
• 1+ year(s) in apparel, footwear, or luxury goods, preferred but not required
• Efficient time management skills
• Ability to multi-task and manage multiple projects at once
• Standing and walking for prolonged periods of time
• Ability to lift and move 25lbs
• Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools
• Ability to stand and walk for prolonged periods of time

Benefits

• Dental insurance
• Vision insurance
• Paid holidays