Customer Success Manager (SMB) (Position located in Sao Paulo, Brazil)

KnowBe4 is a global leader in Human Risk Management, trusted by over 70,000 organizations worldwide. The Customer Success Manager (SMB) is responsible for building relationships with customers, delivering a great customer experience, and maximizing the use of KnowBe4’s products.

Requirements

• Associate’s degree or equivalent work experience and education preferred
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Experience with Salesforce or other CRM
• Experience with Microsoft Excel and Word
• Experience with Gmail and Google Docs
• Experience with web Browsers (Chrome, Internet Explorer, etc.)
• IT experience/exposure is a plus
• Prior experience as a Customer Success Manager preferred

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses