Customer Experience Administrator

The Customer Experience Administrator role at Koin Limited involves providing operational support to the Customer Experience team in handling customer enquiries, returns, and issues across multiple Koin brands. This is a fully remote role based in LATAM with a focus on efficient and accurate customer service.

Requirements

• Process customer returns and refunds
• Monitor and respond to customer reviews
• Manage payment disputes and chargebacks
• Support the Customer Experience team
• Perform general administrative tasks
• Maintain accurate records

Benefits

• Fully remote role
• £1,000 monthly salary
• Structured onboarding and training
• Opportunity to work across multiple international D2C brands
• Exposure to e-commerce operations and customer experience processes
• Supportive remote team environment