Customer Experience Administrator

Customer Experience Administrator supports the Customer Experience team with administrative tasks to handle customer enquiries, returns, and order issues efficiently and accurately across multiple Koin brands.

Requirements

• Process customer returns and refunds across multiple brands and marketplaces
• Monitor and respond to customer reviews across relevant platforms
• Assist in managing payment disputes and chargebacks from payment providers
• Support the Customer Experience team in responding to customer enquiries
• Maintain accurate records of return and refund activity within internal systems
• Gather supporting documentation and submit responses to dispute cases

Benefits

• Fully remote role (LATAM-based)
• Initial working hours aligned with UK business hours, with potential flexibility over time
• Structured onboarding and training on Koin systems and brands
• Opportunity to work across multiple international D2C brands
• Exposure to e-commerce operations and customer experience processes
• Supportive remote team environment with opportunities to grow within the company