Customer Experience Administrator

Customer Experience Administrator supports the Customer Experience team with structured administrative tasks, focusing on customer enquiries, returns, and order issues across multiple Koin brands.

Requirements

• Previous experience in customer service, administration, or e-commerce support roles
• Strong written communication skills for customer-facing responses
• Ability to handle customer issues professionally and calmly
• High level of reliability and accuracy in administrative work

Benefits

• Fully remote role (LATAM-based)
• Structured onboarding and training on Koin systems and brands
• Opportunity to work across multiple international D2C brands
• Exposure to e-commerce operations and customer experience processes
• Supportive remote team environment with opportunities to grow within the company