Customer Experience Administrator

The Customer Experience Administrator supports the Customer Experience team with structured administrative tasks that help ensure customer enquiries, returns, and order issues are handled efficiently and accurately across multiple Koin brands.

Requirements

• Experience in customer service, administration, or e-commerce support roles
• Strong written communication skills for customer-facing responses
• Ability to handle customer issues professionally and calmly
• High level of reliability and accuracy in administrative work

Benefits

• Fully remote role (LATAM-based)
• Initial working hours aligned with UK business hours, with potential flexibility over time
• Structured onboarding and training on Koin systems and brands
• Opportunity to work across multiple international D2C brands
• Exposure to e-commerce operations and customer experience processes
• Supportive remote team environment with opportunities to grow within the company