CEC Officer – Correspondence – Retail Assets-Customer Experience Center-Customer Service

Handling customer queries and complaints for loans, adhering to SLAs and quality process norms, and providing end-to-end resolution to customer complaints. Requires good product knowledge, excellent communication skills, and experience in loans or customer service.

Requirements

• Graduate degree
• 18-36 months of experience in loans or customer service
• Excellent communication skills (verbal and written)
• Good writing skills and strong communication abilities
• Flexible to work 24/7 (7AM-8PM, including Sunday/holidays)
• Flexible to get scattered 8 Week Offs in a month