Associate, Sales Operations

About Us

KPay Group (“KPay”) is a leading fintech company committed to empowering businesses of all sizes through simple, seamless, smart and secure technology solutions. Serving more than 89,000 merchants across Australia, Hong Kong, Japan, and Singapore, KPay helps unlock growth potential by building a one-stop platform for financial management, business operations, and digital transformation.

In 2024, KPay raised a record-breaking USD 55 million in its Series A funding round — the largest globally in the payments sector that year. The company has since been recognised as PayTech of the Year at the 2025 Asia FinTech Awards, selected on Forbes Asia’s 100 to Watch list in 2025 and ranked among the Singapore’s Top FinTech Companies 2026 list, curated by Tech in Asia and Statista.

Responsibilities

• Pipeline Management & Lead Generation: Oversee the entire merchant acquisition pipeline from lead generation, lead conversion, merchant pitching, to activation. Ensure smooth workflows, track pipeline metrics, and optimize for maximum ROI and sales effectiveness.
• Sales Growth and Operational Excellence: Collaborate closely with the Business Development team and other supporting functions to drive operational excellence in sales operations, identify areas for improvement on operating procedure simplification, streamlining, and standardization
• Cross Team Collaborations: Enable structured and effective process framework to continuously engage with our merchants, business development representatives and other internal departments to streamline cross-functional workflows impacting merchant acquisition journeys, sales productivity and business targets
• Reporting and Analytics: Lead strategic planning by gathering relevant data and performing sales, revenue, and cost analyses. Prepare and deliver insightful reports and dashboards to management for informed decision making and tracking of KPIs.
• Industry Knowledge Expert: Keep up with the latest industry & market trends, best practices, and regulatory developments in the payment sector, and provide recommendations for process and system enhancements

Requirements

• Bachelor’s degree in Business Administration, Operations Management, Science or other related field
• 2-3 years working experience in Sales Operations / GTM Strategy. Experience of working in fast-paced start-up / tech companies is a plus
• Ability to drive collaboration between cross-functional team members to execute sales growth strategies
• Strong analytical and problem solving skills. Good numerical skills with advanced knowledge in Microsoft Excel
• Ability to adapt in fast-paced, changing environments and manage multiple priorities simultaneously
• Good command in written and spoken English
• Team player with excellent interpersonal and communication skills
• Ability to work independently; self-motivated and results oriented.