At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.
Requirements
- Build and nurture strong, proactive relationships with Arbitrage and Bridgeton clients.
- Deliver seamless onboarding experiences, ensuring clients are set up for success.
- Develop and execute tailored engagement campaigns to drive adoption, improve user experience, and increase platform utilisation.
- Provide expert support through email, calls, and in-person meetings—becoming the go-to resource for all client questions related to maritime data and workflows.
- Regularly surface insights and usage trends, identifying opportunities to better align Kpler’s solutions with client objectives (e.g., arbitrage assessment, competitive analysis, risk mitigation).
- Actively collaborate with Sales to uncover expansion opportunities and support renewals through data-backed impact narratives.
- Liaise with Product and Engineering teams to translate client feedback into actionable product enhancements.
- Maintain detailed records in Salesforce, including engagement plans, success metrics, and renewal risks.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
To apply for this job please visit jobs.lever.co.
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