Customer Success Manager – Logistics & Supply Chain

Role Overview

As a Customer Success Manager in Logistics & Supply Chain, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. You will lead customer business reviews, drive continuous improvement initiatives, and develop strong relationships with key customer stakeholders.

What You Will Do

Your day-to-day responsibilities will include serving as the primary contact for contractual, commercial, and operational matters for assigned customers, leading customer business reviews, and implementing retention strategies.

Why It Might Be a Fit

We are looking for someone with strong commercial acumen and customer relationship management skills, experience in Contract Logistics, Supply Chain, Customer Success, or Key Account Management, and the ability to influence and collaborate across multiple functions and organizational levels.

Requirements

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, Engineering, or a related field
• Proven experience in Contract Logistics, Supply Chain, Customer Success, Key Account Management, or Contract Management
• Strong commercial acumen and customer relationship management skills
• Experience managing strategic customer accounts and contract negotiations
• Knowledge of warehousing, logistics operations, and supply chain processes
• Ability to influence and collaborate across multiple functions and organizational levels
• Strong analytical, presentation, and problem-solving skills
• Advanced English proficiency

Benefits

• Opportunity to expand knowledge and shape processes in the exciting world of logistics
• Diverse and collaborative environment powered by the latest technologies
• Chance to work alongside highly motivated, customer-focused colleagues from around the world