Customer Experience Associate

Role Overview

The Ladder Customer Experience Team is hiring a Customer Experience Associate to be an ambassador for Ladder and our customers. You will be responsible for providing empathetic support to Ladder customers while actively representing them to internal stakeholders.

What You Will Do

Consistently deliver high-quality customer experiences that educate consumers on life insurance and Ladder. Provide omnichannel service to Ladder customers by responding to incoming inquiries in a timely and accurate manner.

Why It Might Be a Fit

We are looking for someone with 2+ years in a customer-facing role, preferably in a technical industry, and experience providing excellent support via email and/or phone based on an assigned shift schedule.

Requirements

• 2+ years in a customer-facing role, preferably in a technical industry
• Experience providing excellent support via email and/or phone based on an assigned shift schedule
• A start­up mentality with the ability to adapt quickly to changes
• Deep emotional intelligence and passion about delivering an exceptional customer experience
• Proven ability to own customer issues from start to finish and solve problems while deeply understanding the customers’ needs.
• Demonstrated ability to accept feedback and remain committed to self-improvement.
• Excellent communication and teamwork skills

Benefits

• Excellent medical, dental, and vision coverage
• Flexible paid time off
• Stock options
• A rewarding 401k match program
• Ladder Fit Program
• Paid parental leave
• Work-from-home flexibility and support
• Fun company-wide events