Role Overview
The Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value.
What You Will Do
You will shepherd in new customers from the sales handoff through successful activation in the product. This includes building out success plans to get customers up to speed in the platform, project management through onboarding, helping customers leverage the most appropriate enablement paths and assessing customer’s adoption on an ongoing basis.
Why It Might Be a Fit
The best candidate for this role will be passionate about customer success with a keen interest in software development and DevOps, balanced with a strong sales acumen. You will maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers with direction on implementation and adoption best practices.
Requirements
- 5+ years in a customer facing role, ideally in account management, customer/partner success or onboarding/implementation with a track record of exceeding targets.
- Experience owning the renewal process and being held accountable to a retention quota.
- Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another sales methodology is preferred.
- Strong project management skills.
- Experience working on a technical product ideally interacting with developers or other technical personas as your primary customer.
- Experience with both proactive and reactive customer success motions.
- Proven ability to advocate for both your customers and your company.
Benefits
- Restricted Stock Units (RSUs)
- health insurance
- vision insurance
- dental insurance
- mental health benefits
To apply for this job please visit job-boards.greenhouse.io.
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