Customer Success Manager (SMB)

Role Overview

The Customer Success Manager will help customers achieve the best possible impact by using the Leapsome platform and build meaningful relationships with customers. The role involves proactively managing customer relationships, driving net revenue retention, and creating the best SaaS customer experience.

What You Will Do

The Customer Success Manager will be responsible for managing customer renewals, driving net revenue retention, creating the best SaaS customer experience, advising on HR best practices, and driving continued adoption. The role also involves gathering feedback and user stories from customers, working closely with the product and engineering team to improve the product, and building lasting relationships with customers.

Why It Might Be a Fit

The ideal candidate is a people-person who is curious to fully understand their counterpart, enjoys negotiating contracts, and is passionate about the future of work and continuous learning at work.

Requirements

• University degree or equivalent work experience
• 3+ years in Customer Success, Sales, Account Management, or a similar customer-facing role, ideally in a B2B SaaS company
• Fluent in English and German both in written and spoken form
• Proven track record of managing customer renewals and driving net revenue retention, or similar experience

Benefits

• Learning and development: Grow your skills with a €2,000 yearly development budget and full access to the Good Habitz platform.
• Work-from-home stipend: A one-time €1,000 stipend to set up your home workspace.
• Competitive pay and equity: Competitive salary plus a pre-IPO equity package, so you share in the company’s growth.
• Corporate benefits: Exclusive discounts and deals from our partner network.
• Vacation: 30 vacation days a year plus public holidays, with the option to upgrade to 40 days at adjusted pay. After 5 years at Leapsome, take a month-long paid sabbatical.
• Wellness benefits: Stay active with a fully sponsored Urban Sports Club M membership, and support your mental health with an Oliva subscription that includes 1:1 therapy sessions, plus company workshops on mindfulness and digital wellness.
• Hybrid and flexible work: Spend 2 days a week with the team in our Berlin office, Tuesdays and Thursdays.
• Impact: Join a fast-growing HR platform trusted by more than 2,000 companies worldwide: you’ll help shape how companies run HR and grow their people in one connected system.
• Culture: A diverse, international team that values open feedback and celebrates wins, big and small.
• Sponsored lunch: Lunch is on us every Tuesday and Thursday.
• Work from anywhere: Work from a different location for up to 2 months a year.
• Monthly team activities: Join Feierabend, a monthly budget to get-together in Berlin — hosted by employees, for employees.