Director of Web Operations

We are looking for a Director of Web Operations to lead our eCommerce platform and ensure it is always on, accurate, and delivering for the customer. This role is responsible for managing the ecosystem of third-party platforms, tools, and service providers, driving continuous improvement, and owning platform reliability, vendor management, QA, and systems and processes.

Requirements

• 10 years of experience in eCommerce website operations, platform management, or a related technical operations role
• Direct experience managing eCommerce platforms (e.g., Shopify Plus, Salesforce Commerce Cloud) and the broader ecosystem of integrated third-party tools, apps, and services that support a DTC operation
• Effective experience managing a portfolio of external vendors and technology partners, including contract negotiation, SLA enforcement, and escalation management
• Highly effective project management experience, including running complex, cross-functional site initiatives on time and within budget
• Experience owning and managing a web operations budget, including vendor contracts, platform licensing, and technology spend
• Measurable success in QA, including building testing processes, catching errors before they go live, and establishing standards that hold in a fast-moving, frequently updated eCommerce environment
• Experience in site monitoring, performance tooling, and incident response, including triage, coordination, and clear communication under pressure
• Measurable success in translating technical concepts for non-technical stakeholders and business priorities for engineering and vendor partners
• Excellent organizing and process expertise, including documentation, systematizing, and building repeatable workflows

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Transit or Parking Reimbursement Accounts
• Life
• AD&D
• Short and Long-Term Disability
• 401(k) with a match
• Paid Time off
• 10 paid holidays
• Good Vibes Time
• Family Time