Customer Success Manager – CRM Suite

Role Overview

Veeva’s CRM Customer Success Managers are strategic consultants who collaborate with internal teams to help clients maximize their Veeva investments. They influence change and drive progress for Veeva’s most strategic customers using a data-driven and consultative approach.

What You Will Do

Engage with customers, maintain a clear understanding of their initiatives and goals, and evaluate how customers manage their Veeva CRM investment. Demonstrate CRM capabilities, guide customers on best practices, and influence change within customer organizations.

Why It Might Be a Fit

Requirements include 7+ years of Veeva CRM experience, a proven track record as a strategic advisor, and the ability to interpret and present complex customer concepts. Nice to have: life sciences industry expertise and experience with Veeva Vault or CRM implementations.

Requirements

• 7+ years of Veeva CRM, Vault CRM, or other CRM consulting experience
• Proven track record as a strategic, trusted advisor to customers
• Ability to interpret, articulate, and present complex customer concepts to varying audiences
• Strong ability to process, analyze, and interpret customer information
• Self-starter who is able to own the ongoing success of customer assignments
• Ability to travel up to 15%
• Must be both located in and legally authorized to be employed in the United States

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Tagged as: CRM Administration, Data Analysis