Director, Sales Operations and Business Development

The Director, Sales Operations and Business Development will lead the strategy, execution, and performance of all onboard future voyage sales programs across the fleet. This role requires a strategic, guest-centric leader with deep experience in hospitality or travel, exceptional operational discipline, and the ability to build strong partnerships across internal teams and external collaborators.

Requirements

• 10+ years of experience in hospitality, cruise, travel, or retail onboard/guest-facing sales leadership.
• Proven success driving revenue in a multi-location operational environment.
• Experience leading teams and influencing without direct authority.
• Strong communication, training, and operational execution skills.
• Ability to travel 20-30%, including ship visits and embarkation days.
• Experience developing and leveraging Salesforce or other streamlined CRM-based system to boost productivity and efficiency.
• Analytical mindset with proficiency in sales analytics and Salesforce (preferred) or CRM tools to drive data-driven decision-making.
• Demonstrated success in developing and implementing sales strategies that have consistently met or exceeded revenue targets.
• Strong leadership abilities with a track record of building and managing high-performing support sales teams.
• Excellent business acumen and strategic thinking skills, with the ability to translate market trends and customer needs into actionable plans.
• Effective communicator and influencer, capable of presenting ideas clearly and persuasively at all levels of the organization.
• Highly adept in the use of Microsoft Office products including Excel, Word, PowerPoint, SharePoint, Outlook, and Teams
• Bachelor’s degree in business administration, sales, marketing, or a related field, or equivalent industry experience.
• Ability to work in the Orlando-area office (onsite) 2-3 days p/week

Benefits

• Travel benefits for employees and their family
• Voyage of Discovery trips for employees to travel as guests
• Health insurance including Medical, Dental, Vision
• 401(k) plan with employer match
• Long-Term Disability, Life & AD&D Insurance
• Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care
• Pre-Tax Commuter Benefit
• 7-8 Paid Holidays
• 2-3 Floating Holiday Options (pro-rated per start date)
• Up to 15 days of vacation (pro-rated per anniversary year)
• Parental Leave
• Sick/personal days per city & state ordinance
• Pet Insurance discount

Tagged as: Data Analysis, Excel, Salesforce