Senior Customer Success Manager

Role Overview

The Senior Customer Success Manager will partner with sales partners to ensure LinkedIn customers achieve a significant return on investment (ROI) and drive business success with their LinkedIn Hiring Solutions investment. The role involves serving as a customer champion and advocate, helping customers realize value from their investment, and partnering on customer retention and expansion.

What You Will Do

Responsibilities include advancing personal journey with Diversity, Inclusion, and Belonging, partnering with sales counterparts on prioritized customers, driving overall customer adoption, enhancing customer success, and mitigating customer churn risk. The CSM will also act as a trusted advisor to end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities.

Why It Might Be a Fit

The ideal candidate will have 5+ years of experience in customer success, account management, sales, consulting, product training, or project management. They will be fluent in English and Swedish, and have proficient interpersonal, organization, and project management skills. Experience analyzing data, trends, and client information to identify product or growth opportunities is also desirable.

Requirements

• 5+ years of experience in customer success, account management, sales, consulting, product training, or project management
• Fluency in English and Swedish
• Proficient interpersonal skills
• Proficient organization, project management, and time management skills
• Experience analyzing data, trends, and client information to identify product or growth opportunities

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or retirement plan
• Paid time off (vacation, sick leave)
• Parental leave
• Wellness programs
• Equity or stock options
• Travel reimbursement
• Relocation assistance