Senior Customer Success Manager (APAC)

Role Overview

As a founding member of LiveEO’s Japan presence, the Senior Customer Success Manager (f/m/x) owns our APAC customers from onboarding through renewal and expansion, and leads customers from pilot to production.

What You Will Do

Own APAC customers (Japan, Australia, New Zealand, India, etc.) from onboarding through renewal and expansion, lead pilot and POC customers with success plans, regular value reviews and the business case for production.

Why It Might Be a Fit

Lead customers from pilot to production, with a visible impact on growth, and bring the voice of the customer to our product teams.

Requirements

• 5+ years in customer success, account management or B2B sales
• Customer-facing experience in geospatial, GIS, satellite data, remote sensing, or technology for utilities, rail or energy
• Business-level proficiency in English and Japanese

Benefits

• Flexible working hours and hybrid work model
• Empowerment to drive own career development
• Collaborative and learning environment
• Potential to participate in the employee stock option program
• Diverse and vibrant international environment