Head of Sales Operations

Role Overview

Lead a dynamic sales operations team, drive operational excellence across the sales lifecycle, and oversee transaction operations, order operations, title operations, controls & compliance, and product/project management.

What You Will Do

Manage teams, foster a culture of continuous improvement, optimize team workflows, drive operational excellence, and ensure compliance with state and federal regulations.

Why It Might Be a Fit

This is a high-impact position where you’ll lead a talented cross-functional team, partner with stakeholders, and directly influence the customer experience through operational innovation and process excellence.

Requirements

• 10+ years of experience in Sales Operations or Business Process Automation
• Proven leadership experience managing cross-functional operations teams in fast-paced environments
• Deep automotive operations expertise including registration, titling, DMV processes, and compliance
• Strong technical proficiency with Salesforce, SAP, and operational management systems
• Multi-state compliance knowledge and experience navigating complex regulatory requirements
• Vendor management experience coordinating with external partners and service providers
• Understanding of Buyback, Customer Return, and Lemon Law processes and procedures
• Expertise in contract validation, tax/fee calculations, and financial reconciliation
• Track record of successful system implementations and process automation initiatives

Benefits

• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off
• Paid holidays
• Paid sick leave
• 401(k) retirement plan
• Up to 120 hours paid time off for hourly/non-exempt employees
• Up to 160 hours paid time off for salaried/exempt employees
• Eligible employees may participate in Lucid’s equity program and/or a discretionary annual cash incentive program