Manager Partner Success

Role Overview

The Manager, Partner Success leads a team focused on protecting, growing, and strengthening partner and customer relationships. This leader is accountable for partner retention, customer success, product adoption, and revenue growth while building a high-performing team that delivers exceptional experiences.

What You Will Do

Lead a team of Partner Success professionals responsible for partner and customer retention, product adoption, revenue expansion, and overall account health. Leverage customer health, performance, and opportunity data to identify risks, uncover growth opportunities, and drive proactive engagement strategies.

Why It Might Be a Fit

The role requires 6+ years of customer-facing client services, customer success, account management, or related experience, with a strong ability to analyze data, identify trends, and translate insights into actionable recommendations.

Requirements

• 6+ years of customer-facing client services, customer success, account management, or related experience.
• Experience in a technology-focused customer-facing environment supporting business customers.
• Strong written and verbal communication skills with the ability to engage audiences at all organizational levels.
• Demonstrated ability to analyze data, identify trends, and translate insights into actionable recommendations.
• Experience influencing stakeholders through collaboration, persuasion, negotiation, and consensus-building.
• Proven ability to identify common customer needs, operational challenges, and opportunities for process improvement.
• Experience leading cross-functional initiatives and driving resolution of complex business issues.
• Ability to manage multiple priorities while maintaining a strong customer focus.

Benefits

• Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
• Bonus structure (short-term incentives, long-term incentives and/or sales compensation)