Customer Operations Specialist

Role Overview

This role sits at the intersection of Customer Operations, with a key part in tech and data. The Customer Ops Specialist will own the systems, workflows, automation and reporting that enable us to scale customer care efficiently with the business needs.

What You Will Do

The Customer Ops Specialist will identify recurring customer and operational problems, use data to understand their root causes, and work with the right stakeholders to build scalable solutions.

Why It Might Be a Fit

We’re looking for someone with hands-on experience with helpdesk platforms, a clear analytical mindset, and the ability to identify root causes from messy ticket data and propose systems solutions.

Requirements

• Hands-on experience with helpdesk platforms (Zendesk, Intercom, Dixa, etc.)
• Clear analytical mindset: can identify root causes from messy ticket data and propose systems solutions (not just process fixes)
• Nice-to-have: Exposure to AI in customer support (chatbots, deflection, intent classification)
• Experience in fast-growth e-commerce operations
• Migration experience (moving helpdesk platforms or CRM systems)
• Chargeback experience
• Experience with similar companies like Lyst (marketplace)

Benefits

• Competitive salary
• 29 holidays per year
• Enhanced Family Leave for those eligible
• Paid Time off for Dependents
• Support for Fertility Treatment & Loss
• Clothing allowance to use on Lyst every year
• Private Healthcare
• Training allowance of £1,000
• Pension Scheme
• Eye Tests and Vouchers
• Cycle-to-Work Scheme
• Transport Season Ticket Loan
• Social Events