Customer Experience Agent

Role Overview

Join us as we embark on a digital transformation that will revolutionize the logistics business: you will play a vital role in our success, managing customer experience and building a successful career path.

What You Will Do

Manage customer service cases of medium and high complexity, provide agile, professional, and efficient customer service, and work in close collaboration with internal stakeholders and commercial teams.

Why It Might Be a Fit

Contribute to continuous improvement initiatives that increase customer satisfaction and operational efficiency, and support the fulfillment of the requirements of the Authorized Economic Operator (OEA/AEO) program.

Requirements

• Bachelor’s degree in Administration, Economics, Logistics, International Trade, Foreign Trade, or related areas
• 2 to 4 years of experience in customer service, logistics, freight forwarding, international trade, or foreign trade
• General knowledge of international trade and logistics processes
• Advanced English
• Advanced knowledge of Microsoft Office
• Excellent communication, analysis, and problem-solving skills