Enterprise Customer Success Manager

Role Overview

The Customer Success Manager will be responsible for the long-term success, value, and retention of their customer portfolio utilizing MariaDB database solutions.

What You Will Do

Support and engage with customers throughout all stages of their customer lifecycle, guide new customers through onboarding, and identify proactive opportunities to work with and provide value to customers.

Why It Might Be a Fit

The ideal candidate will possess a mix of technical acumen, intellectual curiosity, and interpersonal relationship-building skills, with excellent time management and organization skills, and a comprehensive understanding of customer success principles.

Requirements

• 2-4 years of experience in customer-facing roles within enterprise software
• Fluency in English, both written and spoken
• Always represent the company in a knowledgeable and professional manner.
• Possess a mix of technical acumen, intellectual curiosity, and interpersonal relationship-building skills.
• Excellent time management and organization skills.
• Ability to develop and maintain C-Level relationships.
• Ability to deliver custom ROI analysis for your customer portfolio.
• Comprehensive understanding of customer success principles.
• Strong understanding of MariaDB features, architecture, and common use cases in enterprise solutions.
• High attention to detail.
• Proficient in identifying and understanding complex business needs as they relates to MariaDB.

Benefits

• Very competitive compensation package
• 25 days paid annual leave (plus holidays)
• Massive degree of flexibility and freedom