Senior Customer Success Manager

Role Overview

The Services Customer Success team plays a crucial role in ensuring customers achieve their desired outcomes while maximizing the value of Mastercard’s products and services. The team will work collaboratively with cross-functional partners to address customer needs, develop tailored strategies that enhance customer satisfaction and retention, and build customer advocacy.

What You Will Do

As a Regional Customer Success Manager, you will support the development and delivery of strategic priorities within the region, ensuring priority customers and segments experience positive change through more effective use of Mastercard Network Products.

Why It Might Be a Fit

The ideal candidate will be skilled at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage.

Requirements

• Skilled at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
• Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus
• Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
• Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
• Proficient experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
• Successful track record of identifying “next opportunity” for customers to further enhance the strength and value of the partnership for both parties
• Experience in creative thinking and development of innovative solutions to complex customer challenges
• Advanced experience working with both large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners
• English and Turkish languages are required

Benefits

• Dental insurance
• Vision insurance
• Mastercard’s security policies and practices
• Confidentiality and integrity of information being accessed
• Periodic mandatory security trainings