Communications Manager – Service

At ahm, we’re looking for a Service Communications Manager to own, evolve and elevate our member service communications. This role involves delivering clear, compliant, and member-centric communications across various touchpoints.

Requirements

• 7+ years’ experience in service or marketing communications
• Demonstrated experience delivering large-scale customer communications within a regulated environment
• Strong project management skills with exceptional attention to detail
• Confidence working with senior stakeholders and cross-functional teams
• A customer-first mindset, with a genuine passion for improving member experience
• Experience in private health, financial services or another regulated industry (preferred)
• Exposure to marketing automation platforms (e.g. Salesforce Marketing Cloud) is a bonus

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance

Tagged as: Project Management, Salesforce