Customer Success Operations Manager

As the Customer Success Operations Manager, you’ll lead the enablement engine that powers the entire customer success lifecycle, creating the operational backbone that allows customer-facing teams to focus on building relationships, driving growth, and delivering meaningful outcomes.

Requirements

• Proven experience leading operations, enablement, or coordination functions in complex, multi-stakeholder environments
• Strong understanding of proposal, bid, and contract lifecycle processes
• Demonstrated ability to design and implement end-to-end operating models or ways of working
• Exceptional stakeholder management, communication, and coordination skills
• Strong analytical thinking and ability to translate data into actionable insights
• Experience leading or developing small teams and building scalable processes
• A mindset that blends commercial acumen, adaptability, and human-centred thinking, with a focus on delivering meaningful customer outcomes

Benefits

• Great work life balance
• Impressive, 35% subsidised Medibank/ahm health insurance
• 14-weeks paid parental leave
• Feel Good Health Hub – a digital platform for your mobile
• Great Discounts