Account Manager – Securities Services

Role Overview

Join HSBC as an Account Manager – Securities Services and partner with Product, Service Delivery, and Client Management to retain clients, maintain high satisfaction, and build a reference-able client base. This role involves creating and maintaining client plans, providing proactive issue management, and identifying service improvements.

What You Will Do

As an Account Manager, you will create and maintain client plans, provide proactive issue management, identify and drive service improvements, run strong governance, and coordinate daily checks on impacted LEBIs. You will also deliver monthly MI and manage legacy exits/other reporting.

Why It Might Be a Fit

To be successful, you will have a minimum of 10-15 years’ experience in Securities Services, client management, business implementation/change, business development, and/or senior operational leadership experience. You will have excellent communication and presentation skills, a track record in maintaining and retaining client relationships, and a proven ability to adapt to changing demands.

Requirements

• Minimum of 10-15 years’ experience in Securities Services, client management, business implementation/change, business development, and/or senior operational leadership experience
• Client facing with excellent communication and presentation skills
• Track record in maintaining and retaining client relationships across securities services products
• Understanding of core commercial and contractual drivers and business performance
• Proven ability to adapt to the changing demands of the industry, clients, and internal stakeholders
• Proven capacity to operate across a complex organisation collaboratively
• Demonstrable quality track record as a team-player
• Fully proficient in understanding the regulations that drive the securities services arena
• Sound understanding of controls, risk management (product and market) and mitigation techniques

Benefits

• Flexible working
• Opportunities to grow within an inclusive and diverse environment
• Continuous professional development
• Equal opportunity employer