Customer Success Operations Specialist

As a Customer Success Operations Specialist, you will drive customer satisfaction and loyalty, while contributing to Micron’s financial goals and optimizing revenue. You will optimize the order process to improve efficiency and resolve customer issues promptly and effectively. You will build and maintain a robust network of contacts within internal teams to support and enhance customer experience.

Requirements

• Hub and/or vHub Management
• Proactively implement operational actions to drive towards #1 supplier ranking
• Initiate, build and sustain effective relationships and communication with internal and external customers for operational efficiency
• Understand customer expectations and drive internal teams to provide optimal solution
• Orchestrate the process to collect customer expectations, extensively collaborate with functional partners to determine Micron’s deliverables, lining up with corporate strategic objectives
• Manage CBR Delivery & Customer Service scorecard, along with Customer Ranking Survey, orchestrating with cross functions for CAPA (Corrective Action/Preventive Action) to customers
• Support the launch and scaling of strategic innovations, operational frameworks, and customer-facing tools
• Leverage Artificial Intelligence (AI) technologies to enhance business processes

Benefits

• Health Insurance
• Retirement Plan
• Paid Time Off