Customer Success Manager (CSM)

Role Overview

The Customer Success Manager (CSM) will be the focal point of accounts in the portfolio, leading onboarding and cadence of customer success phases, and planning with clients and delivery teams. They will also coordinate the installation and configuration of the MIG Cockpit, review QBR presentations, and negotiate with clients for renewal and expansion of SAP licensing.

What You Will Do

The CSM will conduct subscription renewals, listen to customer problems, follow up on encaminhments, manage subscription billing, and resolve pendancies with the Finance team. They will also align with Inside Sales on cross-sell approaches and support closing when necessary.

Why It Might Be a Fit

The ideal candidate will have experience in customer success, account management, or project management with B2B clients of software or IT services, and knowledge of the SAP ecosystem, including S/4HANA, RISE with SAP, and upgrade cycle.

Requirements

• Experience in Customer Success, account management or project management with B2B clients of software or IT services
• Experience in commercial negotiation or renewal of B2B contracts
• Knowledge of the SAP ecosystem, including S/4HANA, RISE with SAP and upgrade cycle
• Discipline in managing cadences, deadlines and records in CRM
• Good communication with IT professionals and client managers
• Office or Google Workspace package at intermediate level
• Intermediate English