Role Overview
The Technical Customer Success Manager will own the entire journey for Modash API customers, from onboarding and adoption to expansion and long-term growth. The role requires becoming an extension of the customer’s team, understanding their needs, and helping them achieve success.
What You Will Do
The responsibilities include building clear success plans, running regular customer calls, troubleshooting technical issues, spotting risks early, finding new ways to help customers grow, and owning expansion and renewals.
Why It Might Be a Fit
The ideal candidate is proactive, organized, and comfortable working without a perfect playbook. They should be a clear, concise communicator, commercially minded, and naturally looking for ways customers can get more value and grow their business.
Requirements
- 2+ years in Technical Customer Success, Account Management, Technical Account Management, or a similar customer-facing role
- Experience working with APIs or data products, or a background in a technical, product management or product owner role
- Comfortable discussing APIs, integrations and data flows
- Strong written and spoken English
Benefits
- Flexible working hours
- Unlimited paid vacation
- Compensation: €60,000 to €90,000 on-target earnings (OTE) per year + stock options
- Fully remote working
- Personal development: courses, books, or conferences to support growth
- Ownership: autonomy to make decisions and shape the business
To apply for this job please visit jobs.workable.com.
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