Customer Experience Specialist – Builder

Role Overview

Join Dal-Tile, the largest manufacturer of tile and natural stone in the US, as a Customer Experience Specialist – Builder. This role involves providing support to showroom efforts, lead generation, and business research, while maintaining accurate customer records.

What You Will Do

Investigate customer claims, communicate with sales agents, coordinate with logistics, and support department goals to improve efficiency and competitiveness.

Why It Might Be a Fit

This role requires strong knowledge of technical, process, and business principles, excellent communication and problem-solving skills, and the ability to multitask and prioritize effectively.

Requirements

• Bachelor’s degree in a related field or equivalent education and/or experience
• 2-4 years’ relevant experience or equivalent education and/or experience
• Previous customer service experience required
• Demonstrates strong knowledge of technical, process, and business principals, industry practices and standards
• Excellent communication, problem solving, and organizational skills
• Able to multitask, prioritize, and manage time effectively
• High level of integrity and discretion in handling sensitive and confidential data
• Proficient using Microsoft Office Suite products

Benefits

• Company Match on 401k
• Employee Purchase Discount
• Tuition Reimbursement