Senior Customer Success Manager

We are looking for a Senior Customer Success Manager to join our team in Tel Aviv. The ideal candidate will have 7+ years of experience in Customer Success, Technical Account Management, or a similar role for a technical product. They will be responsible for building strong relationships with customers, providing strategic guidance, and driving growth and revenue realization.

Requirements

• 7+ years experience working in Customer Success, Technical Account Management, Professional Services or other similarly customer-centric role for a technical product (ideally consumption based)
• 4+ years experience being accountable for customer health and revenue realization for a defined book of business/portfolio of accounts for Forbes Global 2000 customers
• Background and passion for advocating on behalf of customers
• Mind for technology and aptitude to learn about MongoDB and databases
• Ability to act with high level of autonomy and take full ownership of customer portfolio
• Entrepreneurial mindset and ability to deviate from established procedure
• Team player approach and passion for collaboration
• Demonstrated continuing technical education (e.g., MongoDB DBA track, hyperscaler certifications)
• Fluency in both Hebrew and English
• Experience with database, cloud, and infrastructure technology (plus)
• Ability to collect feedback and identify roadblocks from customers
• Experience with product engineering and developing new innovative solutions
• Ability to de-escalate and resolve critical customer issues and complaints
• Ability to build and execute account plans to mitigate risk and drive growth
• Leadership skills and ability to provide feedback and guidance to leadership
• Ability to manage relationships with Sales Leadership and Account Executives
• Ability to forecast expected churn and growth
• Ability to help interview, onboard and ramp new team members
• Ability to act as a leader amongst peers

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Generous Parental Leave
• Tuition Reimbursement