Customer Success Manager, Japan

We are looking for a Customer Success Manager to support and grow relationships with our enterprise customers in Japan. You will act as a trusted advisor to key customers, helping them adopt, optimize, and realize long-term value from Monotype’s Font Management Platform.

Requirements

• 2-3+ years of experience in Customer Success, Account Management, or another customer-facing role, preferably in SaaS or technology
• Native-level Japanese
• Business-level English
• Experience supporting enterprise or strategic customers is a strong plus
• Experience using customer data, engagement metrics, usage trends, or account health indicators to guide customer strategy

Benefits

• Opportunity to work with global brands
• Supportive team environment
• Professional development opportunities