Customer Operations & Order Management Specialist

Role Overview

The role is responsible for end-to-end customer liaison and order processing, ensuring accurate processing, effective communication, and exceptional customer service for South African and Sub-Saharan African customers.

What You Will Do

Provide prompt and professional assistance to customers and sales teams, deliver product and process support, maintain effective communication, and build positive customer relationships.

Why It Might Be a Fit

The ideal candidate will have proven customer service experience, excellent communication skills, and strong attention to detail, with a minimum of 2-3 years’ experience in customer service, sales administration, or order processing.

Requirements

• Proven customer service experience
• Excellent written, verbal, and telephonic communication skills
• Ability to work effectively under pressure in a fast-paced environment
• Strong attention to detail and commitment to accuracy
• Excellent organizational and time-management skills
• Ability to multitask and manage competing priorities
• Strong problem-solving and interpersonal skills
• Previous experience using Sage 300
• Matric (Grade 12)
• Administrative qualification or an equivalent
• Advanced knowledge and experience of the Microsoft Office 360 Suite