Customer Experience Representative – 12 Month Contract

Join MYOB as a Customer Experience Representative and provide timely, efficient, and accurate support for customers. Support Accountants and Accounting Practices with Tax product via phone & email. Provide high quality technical and application support for customers across Australia and New Zealand.

Requirements

• Proactive and love a challenge
• Enjoy problem solving and providing excellent client service
• Technical and process domain knowledge in SaaS or experience supporting products in an IT environment beneficial
• Experience in troubleshooting applications and workflows
• Experience / Knowledge of accounting products is beneficial
• A collaborative mindset and ability to work with other team members at MYOB
• Build rapport via voice/chat or via email demonstrating empathy, active listening and strong problem solving and communication skills
• Proven record of delivering key results against company objectives

Benefits

• Flexible, hybrid workplace
• Financial help for setting up home office
• Corporate discounts and vouchers
• Partnership with Sonder for team wellbeing
• In-house training and programs
• LinkedIn Learning
• Conferences and study assistance
• Variety of leave options including up to 4 weeks of purchased leave, parental leave, and more