Customer Experience Representative

We’re a leading business management solution helping businesses in Australia and New Zealand start, survive and succeed. Join the Customer Experience team and provide timely, efficient, and accurate support for our customers.

Requirements

• Technical and process domain knowledge in SaaS or experience supporting products in an IT environment beneficial
• Experience in troubleshooting applications and workflows
• Experience / Knowledge of accounting products is beneficial
• Collaborative mindset and ability to work with other team members at MYOB
• Build rapport via voice/chat or via email demonstrating empathy, active listening and strong problem solving and communication skills
• Proven record of delivering key results against company objectives

Benefits

• Flexible, hybrid workplace
• Home office setup assistance
• Corporate discounts and vouchers
• Wellbeing support from Sonder
• In-house training and programs
• LinkedIn Learning
• Conferences and study assistance
• Variety of leave options
• Generous parental leave
• Domestic violence leave
• Transgender leave
• Community leave
• Study leave