We are looking for a high-touch, analytical champion to ensure a frictionless onboarding experience for our new oncology providers. This individual is a “white-glove” specialist and a proactive problem-solver who will work in a fast-paced environment to oversee the critical first phase of the provider journey.
Requirements
- Monitor and manage the end-to-end sample lifecycle for new oncology providers, ensuring the first few samples move through our system without friction.
- Collaborate with Medical Science Liaisons (MSLs), Clinical Trials, and Sales to provide a unified, custom touchpoint for new customers during their transition to Natera.
- Identify and resolve potential bottlenecks in the onboarding workflow, acting as the primary advocate for the provider within internal lab and clinical operations.
- Leverage Snowflake and Salesforce to monitor incoming samples and communicate with providers
- Effectively communicate onboarding wins, risks, and ROI assessments to leadership across the Oncology business unit.
Benefits
- Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
- Free testing and fertility care benefits
- 401k benefits
- Commuter benefits
To apply for this job please visit job-boards.greenhouse.io.
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