Customer Experience Officer

Role Overview

The Customer Excellence Officer will be responsible for handling customer and resident interactions across calls, live chats, and email, ensuring timely resolutions and a high level of customer satisfaction.

What You Will Do

Handle customer and resident calls, live chats, emails, and service requests professionally and efficiently, aiming to achieve First Call/Contact Resolution (FCR) wherever possible.

Why It Might Be a Fit

The ideal candidate will have excellent verbal and written communication skills, strong analytical, problem-solving, and organisational skills, and the ability to manage multiple customer requests/tickets simultaneously.

Requirements

• Bachelor’s degree in Business Administration, Engineering, or a related field
• Experience in customer service, customer experience, contact centre, property management, or a similar environment
• Excellent verbal and written communication skills
• Strong analytical, problem-solving, and organisational skills
• Ability to manage multiple customer requests/tickets simultaneously
• Experience using CRM, ticketing systems, or customer service platforms
• Strong attention to detail and a customer-focused approach
• Ability to adapt to rotational shifts and a fast-paced operational environment
• UAE experience is preferred