Customer Operations Manager

Role Overview

The Customer Operations Manager will work closely with the Head of Customer Love to shape the Customer Love area, working both operationally with customers and in the development of processes, systems, and ways of working.

What You Will Do

Responsibilities include independent responsibility for strategic and operational projects in Customer Love, active participation in operational business with customers, building and development of support processes, and working in our systems to optimize them.

Why It Might Be a Fit

The ideal candidate will have several years of experience in customer support, customer experience, or in a customer-facing operations environment, with a strong understanding of tools, systems, and AI-based workflows, and excellent German and English skills.

Requirements

• Several years of experience in customer support, customer experience, or in a customer-facing operations environment
• Experience in both operational work with customers and in the development or optimization of processes
• Ability to work structured, independently, and responsibly on topics
• Very good understanding of tools, systems, and ideally AI-based workflows
• Outstanding empathy, ownership, and desire to take responsibility
• Very good German and English skills
• Love for automation: You have a desire to dive into n8n or have experience with similar tools (e.g., Zapier, Make)

Benefits

• Hyuge opportunity to be part of it from the beginning and build a company together
• Best-in-class environment with the ability to make excellent decisions
• Love to work visually and have the end result in sight, then quickly build and learn to achieve it
• Love people, coffee, and collaboration with the coffee community, from cultivation to the cup
• Fitness programs, childcare allowance, coffee supply for home, and many other benefits

Tagged as: n8n, Zapier