Customer Operations Manager (German speaking, Remote)

Role Overview

Join Nezasa as a Customer Operations Manager to own customer relationships in the German speaking market, providing the best Customer Operations experience to every customer.

What You Will Do

Run projects with integrations and dependencies across Product and Engineering teams, technical partners, and customers’ technical teams, owning a portfolio of customers from contract signature to steady state.

Why It Might Be a Fit

You will work with AI tools, drive product adoption proactively, collect customer feedback, and handle L2+ support for customers.

Requirements

• 4+ years of experience in a customer-facing role within B2B software
• Strong technical project management skills
• Excellent communication skills in German and English
• A highly proactive mindset
• Very strong organisational skills
• The ability to work autonomously in a remote setup
• Curiosity and courage to dig into unfamiliar territory
• An AI-first attitude

Benefits

• Fully remote setup with flexible hours
• State-of-the-art equipment
• Yearly home office voucher at retail partners
• Discounts on travel itineraries booked through our platform
• Birthday off
• Additional holidays for each year of service
• Access to advanced AI tooling and expertise
• Team events and regular in-person get-togethers
• Opportunities for career development and learning

Tagged as: Project Management