We are global leaders in market intelligence, connecting data, technology, and insights to drive smarter decisions. With the Mtrix team, we expand our presence with advanced commercial management, incentive, and intelligence solutions for industries and distributors, continuously increasing the value delivered to our clients.
Requirements
- Act consultatively in supporting users, clarifying usability, data structure, and best practices for insight extraction.
- Manage a portfolio of strategic clients, deeply understanding their needs and anticipating demands, including in complex scenarios.
- Monitor client behavior and engagement indicators, identifying churn risks and acting proactively in retention.
- Manage the complete client cycle, including onboarding, projects, customizations, and incentive campaigns, ensuring alignment with business objectives.
- Coordinate and follow up on projects and initiatives, ensuring compliance with deadlines, delivery quality, and stakeholder alignment.
- Act in the operational management of solutions, including data processing (e.g. sell-in), system loads, user control, configurations, and distributor portfolio.
- Conduct homologations and validations, ensuring quality and consistency of solutions before delivery to clients.
- Ensure SLA and agreement compliance through call management, demand prioritization, and efficient communication.
- Identify and report opportunities for continuous process improvement, promoting greater efficiency, organization, and operational excellence.
Benefits
- Flexible working environment
- Career development customized to opportunities at NielsenIQ
- Global Mentoring Program
- Extensive and in-depth learning program
- Employee Assistance Program (EAP)
- Wellhub (Gympass)
- Annual Bonus
- Medical and Dental Assistance
- Meal Voucher
- Home Office Allowance
To apply for this job please visit jobs.smartrecruiters.com.
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