Customer Success Manager

Join NQC as a Customer Success Manager and contribute to the growth of a successful software company specializing in supply chain risk management platforms. As a member of the Customer Success Team, you’ll proactively manage and develop lasting client relationships, engage in new client opportunities, and support the successful delivery of NQC services into client accounts.

Requirements

• Experience managing a high volume of stakeholders (internal or external) and a track record of delivering professional, clear communications.
• Proven experience in a B2B Customer Success, Account Management, or Technical Support role within a SaaS environment.
• Demonstrated experience working within structured workflows (e.g., following an onboarding playbook or a ticket escalation process).
• Excellent interpersonal skills with people at all levels.
• Excellent business acumen and commercial astuteness.
• Previous experience using a CRM (ideally HubSpot) to manage customer data, tasks, and reporting.
• Excellent presentation skills with the ability to create engaging material applicable to the audience.
• Additional language skills are highly desirable.

Benefits

• 25 days holiday (Increasing with service) + bank holidays
• Enhanced Maternity and Paternity Leave
• Health Cash Plan
• Salary sacrifice scheme
• Learning & Development through Udemy platform
• 24/7 Access to a Virtual GP
• Life Assurance (4 x Salary after 6 months)
• YuLife – employee discounts and wellbeing platform
• Regular company socials & events