Role Overview
We are seeking a highly experienced Client Service Lead to lead strategic client relationships and ensure exceptional service delivery across key accounts.
What You Will Do
Lead and manage strategic relationships with key clients, oversee end-to-end service delivery, and manage complex client issues and escalations.
Why It Might Be a Fit
This role requires a senior professional with extensive relevant experience and a proven track record in client management, service delivery, and leadership.
Requirements
- Bachelor’s degree in Business Administration, Management, Information Technology, Engineering, or a related field
- Minimum 15 years of experience in Client Services, Service Delivery, Account Management, Customer Success, IT Services, Consulting, or related functions
- Proven experience managing large, strategic, or enterprise-level client accounts
- Strong track record of building and maintaining relationships with senior executives and C-level stakeholders
- Extensive experience in service delivery management, SLA/KPI management, escalation management, and client governance
- Demonstrated leadership capabilities with experience leading and developing high-performing teams
- Prior experience in IT services, technology, consulting, outsourcing, or professional services environments preferred
- Strong commercial acumen with experience driving account growth, supporting contract renewals, and contributing to business development initiatives
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- Retirement plan
- Learning budget
- Parental leave
- Wellness program
To apply for this job please visit nttlimited.wd3.myworkdayjobs.com.
Follow us on social media