Customer Retention Manager

The Customer Retention Manager is responsible for improving customer retention and protecting the NuCO2 brand by effectively resolving escalated customer grievances with fair and reasonable solutions. The role involves managing inbound customer calls and emails, applying soft skills, and adhering to company policies and procedures.

Requirements

• High School Diploma or GED
• 5+ Year’s total relative experience
• 3+ years’ general customer service experience
• 2+ years’ experience handling and resolving customer complaints
• Proficient in windows-based computer systems
• Familiar with Microsoft Outlook, Office, and Teams applications
• Able to type 35+ words per minute
• Excellent customer service skills

Benefits

• Health insurance
• Dental insurance
• Disability insurance
• Life insurance
• Paid holidays
• Vacation
• 401(k)-retirement plan
• Employee discounts
• Educational and professional development opportunities