Customer Success Lead

Role Overview

Numeral is hiring a Customer Success Lead to build and scale the Customer Success function from the ground up. As one of our first dedicated CS hires, you’ll shape how Numeral delivers a standout client experience and how we keep and grow customers at scale. This is a builder role: part strategist, part operator, part entrepreneur.

What You Will Do

Build the Customer Success function, build organizational capabilities, own the client experience, drive metrics, create scalable systems & processes, partner Cross-Functionally, automate for efficiency.

Why It Might Be a Fit

You have experience building or scaling Customer Success, Account Management, or Post-Sales functions in high-growth startup environments and are comfortable operating in an environment of ambiguity. You’re a people leader with a track record of improving adoption, retention, satisfaction, and account growth.

Requirements

• Builder mentality
• People leader
• Obsessed with client experience
• Strategic and hands-on
• Automation-minded operator
• Strong communicator

Benefits

• Competitive salary
• Equity
• Full medical, dental, and vision coverage
• Wellness perks like Headspace and the Peloton One App
• 401(k)
• Lunch and snacks
• Regular team offsites and company events