Partner Success Manager – Swedish Speaking

Role Overview

The Partner Success Manager is the primary point of contact for their assigned Partner(s) for the effective, stable and value-driven use of the Ocado Smart Platform (OSP), covering fulfilment, supply chain, and last mile operations. They work closely with Partners from pre go-live through the lifetime of the contract to ensure Partners receive expert knowledge and support in the effective use of OSP and the seamless deployment of new features and products.

What You Will Do

The Partner Success Manager owns the Partner relationship for operational OSP roadmap engagement, acts as the named point of contact for operational roadmap topics, feature delivery queries and platform evolution in the context of operations. They represent Partner operational requirements and priorities into Ocado’s roadmap and change governance processes, ensuring clear problem definition, Partner impact and business case and operational context are understood.

Why It Might Be a Fit

The ideal candidate is self-motivated with an ability to deliver to deadlines and multi-task under pressure, highly organised and resilient with an eye for detail, and able to think strategically beyond the needs of the organisation today.

Requirements

• Good written and verbal English and an additional European Language (ideally French, Spanish, Swedish or Polish)
• Experience in a retail or logistics operation
• Familiarity with continuous improvement and optimisation processes
• Stakeholder, relationship building and networking skills
• Self-motivated with an ability to deliver to deadlines and multi-task under pressure
• Highly organised and resilient with an eye for detail
• Ability to think strategically beyond the needs of the organisation today
• Understanding of project management frameworks
• Experience of working cross-functionally both internally and externally to drive partnerships or projects
• Business management experience and commercial awareness
• Comfortable communicating with large groups of people
• Comfortable dealing with ambiguity and uncertainty
• Able to handle difficult situations, facing challenges with positivity, confidence and pragmatism
• Bachelor degree or equivalent practical experience

Benefits

• 25 days annual leave (rising to 27 after 5 years)
• Option to buy more annual leave
• 30 days a year to work from anywhere in the world
• Private Medical Insurance from your first month
• Wellbeing support through specialist apps and EAP
• Income Protection and Life Assurance
• 22 weeks paid maternity/primary carer leave
• 6 weeks paid paternity leave
• Pension with employer matching up to 7%
• Share schemes (Sharesave & BAYE)
• Interest-free loans for train tickets
• Cycle to Work Scheme
• Free shuttle buses to/from Hatfield and Welwyn Garden City stations
• 15% off at Ocado.com with free delivery (starting in your first month)