Team Leader Customer Experience

This is a Team Leader Customer Experience role at Old Mutual in Kampala, responsible for delivering exceptional customer service across all touchpoints, improving customer satisfaction and retention, and fostering strong collaboration between customers, intermediaries, and internal teams.

Requirements

• High quality customer engagements on the CX channels
• High customer retention through regular & pro-active customer engagements
• Improve process efficiency to deliver high customer experience
• Training, mentoring and coaching of staff
• Deliverables (work elements) such as driving high performance of the CX team and ensuring adequate & effective service delivery on the CX channels

Benefits

• Career growth opportunities